Team Leader

Job Code : JIJP/202010/76

Job Description :

Process: Collection (Banking & Finance)
Job Description
1. Manage productivity requirements and implement strategies to improve production

2. Monitor daily production reports and proactively manage files as they approach SLA commitments

3. Ensure client dictated SLA’s are adhered to

4. Assist in the clarification or resolution of issues as they arise between customers and operating personnel

5. Handle attrition and shrinkage

Excellent communication skills required (B29): English + Hindi + Kannada / Tamil / Telugu / Assamese / Bengali

Education

Graduate with minimum 1 year of experience as Team Leader on papers from BPO (Collections process only)

Shift timings

9 hours between (9am to 8pm)
Age: Upto 35 Years

Banglore Road, Madanapalle 517326, India

Key Skills :

Industry : none

Functional Area : Administration / Front Office / Secretary

Education Level : Graduate

Experience Level : Experience (0 - 0)

Job Location : none Karnataka

Total Vacancy :

Company Name : Confidential